Refund policy

Order Cancellation

  • Before Dispatch: Email hello@theinaara.com or WhatsApp <+91-8169068639> within 2 hours of purchase for a full refund.

  • Post‑Dispatch: The order cannot be cancelled; please refer to Returns.

Returns & Exchanges

  • Eligibility: Return requests must be raised within 7 days of delivery. Items must be unused, in original packaging, with all tags intact.

  • Exclusions: Due to hygiene, nosepins, pierced jewellery, and personalised or final‑sale items are non‑returnable.

  • Process:

    1. Email your order ID and reason for return.

    2. Our team will arrange a pick‑up or share the return address.

    3. After QC approval, we’ll issue either (a) a replacement, or (b) store credit valid 12 months.

  • Refund Mode: We do not offer cash refunds except for orders cancelled before dispatch or in the rare case of manufacturing defects. All Cash on Delivery orders will receive Store Credits which will be valid for 12 months. No Bank refunds will be made to COD orders.

Lifetime plating policy

Every Inaara piece is crafted from 925 Sterling Silver and finished with a nickel-free, anti-tarnish rhodium plating for enhanced shine, durability, and everyday wear. To help your jewellery look its best for years to come, all Inaara pieces are eligible for free lifetime rhodium replating.

How it works:

  • The rhodium replating service is provided free of charge for the lifetime of the product.
  • A flat fee of ₹199 per request is applicable towards pickup and delivery logistics.
  • The jewellery will be inspected upon receipt before undergoing the replating process.
  • Service timelines may vary depending on product type and servicing requirements.
  • This policy covers restoration of the rhodium finish only and does not include repairs, replacement of stones, resizing, accidental damage, misuse, or structural wear and tear.

Simply contact our customer support team, and we'll arrange a convenient pickup for your jewellery.

Damages & Missing Items

Report transit damages & missing products if any within 24 of delivery with unboxing photos/video. Approved claims will receive a free replacement. Please note that unboxing video will be mandatory to verify the claim.